As Director of Client Service, Glenna leads and manages the Trove Service Team, overseeing all aspects of client support for the plans, accounts, and policies administered on behalf of Trove Private Wealth® clients. With more than 25 years of customer service experience—including over 20 years with Trove—she brings deep institutional knowledge, strong leadership, and meticulous attention to detail in every aspect of her role.

Glenna is responsible for department operations, team management, and client communications, as well as new account onboarding, account funding and transfers, compliance processes, and underwriting coordination, including tracking and expediting life insurance cases. She approaches every client interaction with the highest level of care and professionalism.

Glenna earned a Bachelor of Arts in Management, graduating magna cum laude from Hartwick College in New York.